At Cheaper Diesel Spares Australia (CDSA), we are committed to providing a smooth, reliable, and professional shopping experience from start to finish. We understand that timely delivery is essential to your satisfaction, which is why we work hard to ensure every order reaches you as efficiently as possible. Whether you are purchasing a small component or a larger specialised part, our team is dedicated to providing dependable and hassle-free shopping experiance

Shipping Fees & Carriers (Domestic)

Shipping Fees

• Orders under $200: Flat-rate $12.70 via Australia Post Express
• Orders over $200: Free Australia Post Express shipping
• All domestic orders are shipped via Australia Post Express by default
• Alternative carriers (TNT, FedEx, Toll, DHL) may be used and may attract additional charges if required by you 

PO Box & Parcel Locker Deliveries

Deliveries to PO Boxes and Parcel Lockers are handled exclusively by Australia Post Express

Local Delivery – Brisbane Metro & Gold Coast

Local delivery is available via Fastrider or Jim’s Couriers upon request. Please note that tracking may not be available for these services.

Click & Collect

Click and Collect is available for the majority of our products. As our inventory is distributed across multiple warehouses, we kindly request that customers contact us prior to ordering to confirm stock availability and quantities at their preferred collection location

In some cases, stock may need to be transferred between warehouses before collection can be arranged. If a transfer is required, we will advise you of the expected timeframe

Order Processing & Dispatch

Cut-Off Times for Same-Day Dispatch

All in-stock orders placed before 3:00pm AEST are typically dispatched the same business day. Orders placed after this time, or on weekends and public holidays, will be dispatched on the next business day

Order Processing Times

Orders are processed and dispatched within 24 hours on business days. Processing times may be extended during public holidays, peak trading periods, or courier disruptions

Backorders / Pre-Order / Out-of-Stock Items

• We will notify you of the expected restock or dispatch date
• You may choose to split the shipment, wait for restock, or cancel the affected item/order
• Pre-orders may require full payment to secure allocation

Estimated Delivery Times

Australia Post Express (Default)

• 1 – 2 business days for most metropolitan areas
• Longer timeframes apply for regional or remote destinations

For more information, please refer to Australia Post’s delivery estimates:
https://auspost.com.au/sending/delivery-speeds-and-coverage

Road Shipping (2–6 Business Days)

Road Shipping is used for items unsuitable for air transport, such as oversized, heavy, or restricted goods. Estimated delivery time is 2 – 5 business days, depending on the delivery location and carrier capacity

International Delivery Times

International deliveries typically take 4 – 10 business days, depending on the destination, carrier network, and customs processing

Order Tracking

Tracking details are provided once your order has been dispatched via Australia Post or our KIS Freight Management System. Tracking links will be sent to the email address supplied at checkout

Some local courier services (such as Fastrider and Jim’s Couriers) may not provide tracking information

Courier Selection Clause

While customer preferences are taken into account, Cheaper Diesel Spares Australia (CDSA) reserves full discretion to select the most appropriate courier for each shipment. This decision may be based on:

• Item size, weight, or classification (including restricted or dangerous goods);
• Delivery location or regional/remote status;
• Warehouse dispatch origin;
• Carrier service availability and performance

This approach ensures safe, efficient, and compliant delivery of your order

Partial Deliveries / Multi-Warehouse Shipments

• Orders may be shipped in multiple parcels where items are dispatched from different warehouses or due to stock availability
• Separate tracking numbers will be provided for each parcel where the selected shipping method supports tracking
• There is no additional cost to the customer for split shipments

Delivery timeframes for each parcel may differ depending on the warehouse location and carrier routing

Holiday & Peak Season Delays

During peak trading periods (including but not limited to Christmas, Black Friday, public holidays, and major sales events), both processing and delivery times may be extended due to increased courier volumes and network congestion

We recommend placing orders early during these periods to minimise the risk of delays

Changes & Cancellations

Order changes or cancellations can only be processed if the order has not yet been packed or dispatched

Once an order has been dispatched, CDSA is unable to modify or cancel the shipment. We may, however, be able to assist with return options, subject to our Returns & Refund Policy and the condition of the goods

Lost, Damaged, or Delayed Parcels

Lost Parcels

If you believe your parcel is lost in transit, please contact us promptly. We will lodge an investigation with the carrier. If the carrier confirms that the parcel is lost while in transit, we will assist you in processing a carrier claim and may, at our discretion, provide a replacement or refund.

Damaged Parcels

If your order arrives damaged, you must notify us within 48 hours of delivery and provide clear photographs of:

• The damaged item(s);
• The packaging; and
• The shipping label

We will assess the claim and arrange an appropriate resolution, which may include a replacement, refund, or other remedy

Delayed Parcels

Delivery delays may occur due to factors outside of CDSA’s control, including weather events, peak season congestion, carrier network issues, or customs processing. While we cannot guarantee delivery dates, we will assist in tracking your parcel and following up with the carrier where necessary

Customer Responsibilities

To ensure successful and timely delivery, customers are responsible for:

• Providing accurate and complete delivery addresses and contact details;
• Ensuring safe and reasonable access to the delivery location;
• Monitoring tracking details once provided;
• Promptly reporting delivery issues or discrepancies; and
• Inspecting goods upon arrival and reporting any damage within the specified timeframe

CDSA is not liable for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer

If Authority to Leave (ATL) is provided, the customer assumes all responsibility for the parcel once the carrier marks it as delivered

Any re-delivery, redirection, or return-to-sender fees resulting from incorrect or incomplete address details will be payable by the customer

International Shipping

International shipping is available upon request. Please contact us to obtain a shipping quote based on your location and order

All customs duties, import taxes, VAT/GST, brokerage fees, and any other government charges are the sole responsibility of the customer. CDSA is not liable for customs delays, inspections, fees, or the refusal of customs authorities to release goods

Force Majeure Clause

Cheaper Diesel Spares Australia is not liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, strikes, industrial disputes, transport disruptions, courier network failures, accidents, or government restrictions

In such cases, delivery timeframes may be extended and CDSA will not be held responsible for any resulting loss, damage, or inconvenience

Need help?

For all shipping-related enquiries, including tracking, delivery concerns, or urgent assistance, please contact:

Phone: 1300 732 462
Email: [email protected]